Job Summary

•    Technology power’s Standard Chartered Bank's vision and strategic agenda through the provision of innovative and efficient technology solutions; we will deliver greater value to our business stakeholders; we will improve the skills and flexibility of our people and work more effectively with our internal and vendor service partners.  

•    FM PSS is responsible for providing 24*7 user and production support for all Financial Markets Front and Back Office applications in Standard Chartered Bank. The SABRE PSS team is responsible for providing 24*7 support to financial market users located globally. The team supports approximately 40+ applications which provide a platform for trade booking & risk management.

Key Responsibilities

•    Support primary risk management application SABRE – front to back including batch processing.
•    Work closely with the traders and middle office users to fix booking, pricing and risk related issues.
•    Perform in depth technical BAU application support.
•    Act as a Level2 support for Level1 team in India. 
•    Prioritize work to successfully deliver service in a diverse environment.
•    Monitoring of production applications using ITRS GENEOS.
•    Perform impact analysis on application changes and act as change manager for the team.
•    Perform application releases and changes into PROD/DR environments.
•    Manage incidents, problems, changes, of varying complexity.
•    Put forward ideas to improve automation and/or efficiency and own through to implementation.
•    Monitor batch processing, enhance batch processing and ensure batches meet SLA’s.
•    Manage escalations to development and the business.
•    Track incidents and provide regular updates to key stakeholders on status and progress.
•    Manage/coordinate recurring issues and ensure long-term resolution.
•    Drive Engineering and BUILD (Development) teams for bug fixes.
•    Drive development teams for application enhancements to improve supportability of the platform.
•    Participate in the bank wide DR tests and FM PSS monthly DR Failovers.
•    Work closely with UNIX/Database/Network Infrastructure teams on stability improvement programs or general improvements to the environments.
•    Manage open risks and audit points through to closure.
•    Perform risk reviews of the environment and raise new risks where/when applicable.
•    Stakeholder management with FO trading, Middle Office, Product Control, Development and Infrastructure teams.
•    Application documentation.

Our Ideal Candidate

•    At least 3-8 years of production support experience within a financial services organisation and prior experience in supporting risk management applications. 
•    Good understanding of ITIL processes (Incident, Change and Problem Management).
•    Good knowledge of trade booking & life cycling for FX Options/IRDs/Commodities/Credit Derivatives products.
•    Strong knowledge in managing UNIX based environments.
•    Good knowledge in Oracle database, Oracle Golden Gate, Postgres, Clickhouse, MinIO, Nginx F5, Cloudera Hadoop, Kubernetes, BMC Control-M, SAN/NAS file systems.
•    Keenness to understand and resolve trade booking, life cycling, PnL & Risk related issues.
•    Ability to debug and resolve issues related to UNIX, Kubernetes, Hadoop & Java based applications. 
•    Ability to resolve recurring incidents through problem management.
•    Prior experience in release/change management would be an added advantage.
•    Knowledge in Shell or Python scripting to automate manual tasks.
•    Experience in configuration and management of monitoring observability toolsets (Geneos ITRS / ELK).
•    Strong team player.
•    Flexible to cover different time zones and to work on weekends.
•    Stakeholder management.
•    Excellent written and verbal communication skills.
•    Ability to work under pressure, multi-task and deliver.
•    Self-starter/motivator and ambitious.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.