Job Summary

•    Join global team supporting FM RAZOR and Murex application
•    Responsible to resolve any production incidents and resume the services ASAP.
•    Monitor systems and take corrective/preventative actions.
•    Manage small scale projects and able to influence CIO teams for implementation
•    Support experience highly desirable
•    Support experience within banking industry
•    Scripting (UNIX and Windows) experience
•    Oracle DB and SQL Server DB

Key Responsibilities

Strategy
•    Have good sense on IT service management, manage incidents, problems, changes, of varying complexity.
•    Monitoring Geneos ITRS and Airflow.
•    Perform in depth technical BAU application support.
•    Prioritize work to successfully deliver service in a diverse environment.
•    Put forward ideas to improve automation and/or efficiency and own through to implementation.
•    Drive CIO for bug fix resolution or application enhancements to improve PSS supportability of the platform
•    Adhere to Change Control and Fault Reporting Procedures.
•    Participate in bank wide DR tests and work with wider PSS team on DR remediation efforts.
•    Work closely with UNIX/Database/Network/upstream/downstream systems to improve service offering.
•    Manage open risks and audit points through to closure.
•    Perform risk reviews of the environment and raise new risks where/when applicable.
•    Perform proactive knowledge transfer and cross training with internal teams.

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Skills and Experience

•    IT service management
•    UNIX/Database
•    Monitor systems
•    Oracle DB

About Standard Chartered

We're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity.

Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.

What We Offer

• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.

Visit our careers website to learn more about us: www.sc.com/careers.