Key Responsibilities

• This role is responsible for Cash Management process in Japan.
• To manage and oversee the daily operations of the team with the aim to maximizing the productivity of the team and to ensure that efficient and high-quality services are provided to our valued customers.

Strategy

• Understand local regulations/rules and those requirement on the process
• Understand products/process/procedures
• Share knowledge with the team members and ensure all team staff are on the same page
• Review and enhance department procedures and seek any opportunity to improve productivity
• Monitor workflow and ensure all transactions are promptly processed by the agreed turnaround times for Stakeholders
• Be responsible for control of day to day processes and escalate issues, incidents, and complaints in timely manner
• Identify risks, close gaps, and ensure healthy and safety operations
• Report status to the management including any issues adequately and take necessary action quickly complying with group policies and procedures as well as with local regulations and market practices
• Follow up and resolve day to day issues with clients and internal Stakeholders
• Build and maintain strong relationship with key internal stakeholders
• Protect company’s reputation and manage clients’ expectation
• Proactively take team/global initiatives for continuous improvement
• Conduct sample testing in a timely manner with quality
• Review the end to end process and gap analysis process gap for the department’s productivity and control

Business

• Transaction Banking (TB) 
• CCIB Japan 

Processes

• Process and monitor Cash transactions: FXYCS , FCY , Domestic Zengin payments and Clearing house
• Account maintenance relegated statement, billing 
• Review department procedures periodically
• Follow-up and resolve day-to-day operations issues with clients and stakeholders 
• Day to day & monthly reconciliation 
• Regulatory reporting  

People & Talent 

• Well communicate with related department to create a productive relationship/trust for the business growth.
• Support to manage outside service provider (Hub) communicating/coordinating well and help them
• Be responsible for control of day-to-day processing of CMS well coordinating with Hub team
• Monitor department’s moral and constantly motivate staff for their growth and development.

Risk Management

• Understand local Laws/Regulations and those required on the process
• Identify risks, close gaps and ensure healthy and safety operations

• Report status to colleague or line manager including any issues adequately and take necessary action quickly by complying with Group policies & procedures as well as with local regulations and market practices
• Support root cause analysis for incidents
• Protect company’s reputation and mitigate customer’s complaint by promptly taking action/providing solution
• Process risk related actions in systems when necessary
• Comply with applicable Money Laundering Prevention Procedures, and in particular, report any suspicious activity to the Unit Money Laundering Prevention Office and Line Manager

Governance 

• Protect company’s reputation and mitigate customer’s complaint by promptly taking action/providing solution.
• Vigilant to identify material operational risks
• Organized recordkeeping, sharing and transparency of day to day works, control checks, initiatives, risk mitigation plans within the team and for stakeholders in line with team and local guideline and/or global standard

Regulatory & Business Conduct 

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the CMS Japan if necessary to achieve the outcomes set out in the Bank’s Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• JFSA, BoJ, JBA and National Tax Office 

Key Stakeholders

• External clients, Agent Banks 
• GBS in KL and TJ  
• Transaction Banking and Relationship Managers

Our Ideal Candidate

• Language
• Communication Skill
• Self-motivated
• Tech and Data
• Project Driver
• Product Knowledge

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.