Job Summary

Balance sheet growth/ Referrals to improve branch performance
•    Contribute towards Balance sheet growth
Referral of bank products to contribute towards franchise development- CASA, Assets, FX

Operating Efficiency 
•    Migration of cash withdrawals, cash deposits and credit card repayments/ cash advances to ATMs
Drive usage of internet banking/ mobile bankin

Individual measures to improve the service levels and to provide support to individual RMs
•    Productivity: Ensuring high productivity levels and a high number of teller transactions
•    NPS: Enhancing Net Promoter Score to ensure good quality of service levels in the branch and to ensure client satisfaction
•    Improve customer wait experience
Reduce wait time and overall turnaround time

Collective measures to support the governance and operations capabilities 
•    Audit: Being audit-ready at all times. Ensuring there are no errors/ breaches reported in the teller area during audit and surprise checks
•    Operations Loss: Ensuring there are no operations losses in the branch
•    Frauds are minimized / reduced
•    Ensure management control and performance / operating standards are appropriate and are being adhered to

Transaction processing to be carried out in the branch as per agreed internal and external policies and procedures
•    Accurate and prompt reporting of KRI’s / KCS/ SORR/LSORR and other reports
•    Necessary follow up on excesses and provisions created to be tracked very closely.
•    Ensure that transactions processing is error free and as per the delegated authority levels. 
All transactions are processed & reported keeping in mind the ML and KYC norms

Key Responsibilities

Strategy 
•    Awareness and understanding of the Group’s business strategy and model appropriate to the role

Business
•    To achieve the set targets for portfolio growth and new sale

Processes

•    To Follow the laid down process as per DOI

People & Talent

•    Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners

Risk Management

•    Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC. 
•    Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer.
•    Ensure full awareness of all policies relating to operational risk, sales processes, misselling, etc. and comply with the same
•    Read, understand and comply with all provisions of the Group Code of Conduct.

Governance

•    To Follow the laid down process. 
 

Qualifications

•    Education: Graduate, Consistent Academic Career With Relevent Experience 

Skills and Experience

•    Competitive awareness & benchmarking
•    Banking knowledge
•    Excellent communication, interpersonal & relationship building skills
•    Able to pick up new concepts quickly 

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.