Job Summary

As the Executive Director and Head of Affluent Acquisition & Alliance at Standard Chartered, you will lead the strategic direction and operational excellence of the Affluent Acquisition and Alliance teams within Corporate Partnerships. Your primary focus will be on expanding our affluent clientele by overseeing targeted acquisition initiatives across both the branch network and International Banking channels. Through innovative outreach and partnership strategies, you will identify new business opportunities while upholding the highest standards of client onboarding and service.

In this leadership role, you will be responsible for formulating and executing business strategies that align with our organisational goals, driving revenue growth, and optimising resource allocation. You will excel in fostering collaborative relationships with internal stakeholders and external partners to maximise acquisition effectiveness. Ensuring compliance with regulatory, risk, and governance frameworks remains paramount, as you guide your teams in delivering outstanding client experiences while mitigating potential risks.

Strategic Leadership
You will spearhead the design, implementation, and continuous improvement of sales and service strategies that meet ambitious business targets. A critical aspect of your role involves analysing market trends and client behaviours to identify opportunities for innovation and performance enhancement. By setting clear sales objectives and incentive frameworks, you will energise and align your leadership team towards achieving shared success.

Your commitment to ethical sales practices and client protection will ensure all processes reflect the highest standards of integrity, avoiding any risk of mis-selling or fraud. You will also champion a culture that upholds client trust and nurtures long-term relationships.

Business Impact
Accountable for delivering and surpassing set sales targets, profitability, and productivity benchmarks, you will collaborate cross-functionally to drive client acquisition and retention. Your oversight will ensure service excellence, prompt resolution of client concerns, and seamless operational adherence to Bank policies and global procedures.

Key Responsibilities

Process Optimisation
Partnering with process owners and key stakeholders, you will lead initiatives to refine client onboarding and acquisition workflows to enhance efficiency, accuracy, and compliance. Proactive identification and mitigation of process-related risks will be a priority, coupled with rigorous policy implementation that aligns with both internal controls and regulatory mandates.

People and Talent Development
You will build and nurture a high-performing team culture rooted in continuous learning, accountability, and collaboration. By strengthening product knowledge and sales capabilities, you will empower your teams to achieve target outcomes. Your role will involve strategic workforce planning, talent acquisition and retention, as well as providing clear objectives and ongoing performance feedback to motivate and develop individuals.

Risk Management and Compliance
Maintaining a robust risk and compliance framework, you will oversee adherence to regulatory requirements and anti-money laundering measures within the acquisition function. Your leadership will ensure that team members engage in regulated activities responsibly and that emerging risks are promptly addressed through coordinated efforts with risk and compliance partners.

Key Competencies

• Action Oriented – Demonstrates initiative and drives timely results in a dynamic environment.
• Collaborative – Builds productive partnerships across functions and with external stakeholders.
• Customer Focus – Relentlessly advocates for the needs and experiences of clients.
• Clarity & Guidance – Provides unequivocal direction and support to teams to achieve objectives.
• Manages Ambiguity – Handles complex situations with flexibility and sound judgement.
• Develops Talent – Actively mentors and invests in building the skills of others.
• Drives Vision & Purpose – Communicates and aligns teams around strategic priorities.
• Nimble Learning – Embraces continuous learning and adapts swiftly to change.
• Decision Quality – Makes informed decisions based on data, risk awareness, and insight.
• Courage – Demonstrates boldness and integrity in tackling challenges.
• Instils Trust – Builds relationships on openness, reliability and integrity.
• Strategic Mindset – Thinks broadly and anticipates future opportunities and risks.
• Technical Expertise – Possesses comprehensive knowledge of financial products, acquisition strategies, and regulatory compliance relevant to the role.

Our Ideal Candidate

The ideal candidate will hold the appropriate Relevant Individual or MPF Licensing, demonstrating recognised credentials within the financial services industry. You will possess a proven track record of leadership within affluent client acquisition or related financial sectors, with a deep understanding of wealth management principles and bank regulatory environments.

Excellent communication and interpersonal skills are essential, enabling you to lead diverse teams and collaborate effectively with multiple stakeholders. You should be adept at strategic thinking and operational execution, balancing ambitious growth targets with rigorous risk and compliance standards.

A passion for fostering an inclusive, values-driven team culture is vital, alongside the capability to inspire and develop talent within fast-paced, evolving markets. Candidates with a strong customer-centric approach and the agility to adapt in a rapidly changing financial landscape will thrive in this role.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
 
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
 
Together we:
 
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
 
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.