Job Summary

This role supports Global Process Owner (GPO), Coverage to manage client lifecycle processes for CIB business. The role sits within first line of defence responsible for adherence to Bank’s policies & procedures, risk management, operational excellence, and governance applicable to the business function.  

Key Responsibilities

To support the Global Process Owner / Delegates in executing accountability over process through:
•    Being responsible for the process(es) managed on behalf of the Global Process Owner / Delegate
•    Support Process Owner responsibilities at each stage of the RCSA, from new process and risk identification through to monitoring implement controls, on a minimum of an annual basis or when a trigger event occurs (e.g., a change in control effectiveness)
•    Support ensuring all agreed elevated residual risk actions and treatment plans are completed in a timely manner by all action owners, and logged into the Group OR management system
•    Understand Agile delivery impact on the process: identify risks and dependencies, assess impact on critical processes and residual risk.
•    Discuss, review and approve Change Risk Assessments (where required) and any process impact assessment ahead of change initiatives go-lives, including for “minor” change initiatives

Strategy

•    Responsible for supporting end to end management of CIB, Coverage process governance, risk / controls and regulatory requirements.

Business
•    Work closely with stakeholders internally & externally, including hubs, and across the CIB network to drive a common understanding of policies, procedures and processes.
•    Provide inputs to Policy Owners & Business/Operations while drafting policies & standards as part of Consultation.
•    Engage with Business, Risk Managers, Client Management Heads, Execution Teams and Operations as key stakeholders to build synergy between the regions and countries, share best practices and ensure uniform approach towards implementation of any Global process changes, and adherence to DOIs.
•    Develop operational guidance for issuance to the network as part of any implementation/process change and work with country process owners across CIB to develop training plans & materials across the value chain and prepare the network to implement & support any process change.

•    Conduct Business Performance Reviews to assess effectiveness of execution of the processes.

•    Participate in Coverage Triage to review incoming Business Initiatives and accept changes into the backlog, as appropriate.
•    Refine the process backlog leveraging agile principles including pipeline prioritisation and tracking of initiatives in a timely manner.
•    Where a process gap is identified, perform the gap analysis, design the solution and work with system POs (as applicable), to raise the business requirements.
•    Review the user stories or process improvement suggestions developed for systems, to ensure they capture the business requirements accurately
•    Identify enhancements to improve Client Lifecycle processes/efficiency and/or reduce risk in line with Group Policy and Procedures

Processes

•    Manage end to end Process Governance including revising existing processes and rolling out new ones
•    Work closely with relevant committees, operational risk heads and risk managers to continuously enhance the quality of the guidance issued to the network based on feedback and thematic issues identified through the QA/ RRA processes
•    Work closely with the systems team to identify areas of potential automation
•    Support functional design, testing and deployment of change initiatives
•    Develop a detailed understanding of all areas within the process supported
•    Assist with the roll-out of improved processes and practices, including User Acceptance Testing (UAT), User Verification Test (UVT), and BAU Change deployment, as required
•    Manage and engage key stakeholders across client facing divisions, product teams , relevant 2 LOD functions, etc
•    Input into & lead as required relevant squads/working groups
•    Provide subject matter expertise for processes and data managed to support Client Lifecycle BAU and change initiatives
•    Embed new policy and processes into BAU after effectively engage the network

People & Talent
•    Point of contact for resolution of process issues for the processes supported
•    Manage initiatives to improve processes and resolve high profile issues
•    Display strong communication, negotiation, and stakeholder management skills on a daily basis in the implementation of process improvements and risk management.
•    Collaborate with other members of the team to ensure governance and coverage of key risk areas and implement the required controls.

Risk Management
•    Timely and effective delivery of reports on regulatory responses and audit management
•    Work closely with Compliance, Legal & Operational Risk teams to ensure deliverables are aligned with the latest requirements & regulations, and any exceptions are appropriately escalated, reported and managed
•    Highlight risks to management and actively monitor them to reduce the likelihood of occurrence.  Ongoing control monitoring of the minimum control requirements set out in the policy and procedures to ensure that if a key control activity stops working, or operates outside its normal operating conditions, it will be quickly detected in the ordinary course of line management
•    Attend service review meetings & challenge as necessary to report risk status.
•    Help determine if there are any overlaps & inputs into other processes and/or risk registers
•    Help ensure process risks are identified, escalated & tracked to resolution

Governance 
•    Documentation of relevant analysis artefacts as required with Client Life Cycle governance
•    Act as liaison between the 2LoD and the various business or execution teams for effective and efficient process governance.
•    Weighs up benefits of short term tactical and long-term strategic options to ensure solutions are delivered to the appropriate scale, scope and timing

Regulatory & Business Conduct 
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Lead the teams to achieve the outcomes set out in the Bank’s Conduct Principles. Fair Outcome for the Clients, Financial Crime Compliance and Right Environment 
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders
•    Client Coverage RMT and CMT
•    Operations/Processing Teams
•    Product functions and teams
•    Country Teams 
•    Risk & Control functions 
•    CIB Data
•    Group CFCR
•    Group Legal
•    Group Operational Risk

Other Responsibilities

•    Embed Here for good and Group’s brand and values in Coverage Operations
•    Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; 

Qualifications

•    Degree or diploma qualified with relevant experience in multiple phases of the programme and change management, preferably with exposure to business project delivery roles
•    Knowledge of client onboarding, client lifecycle business areas aligned with corporate and commercial banking 
•    Knowledge of SCB standard processes, project management, implementation and post implementation process is an advantage
•    Experience is non-financial risk assessments associated with issues, events and change
•    Experience to senior stakeholder management, regulators and auditors interactions, where required
•    Focused, organised, results-oriented and works independently to strict timeframes
•    Excellent presentation and communication skills

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.