Job Summary

Global Process Owner Support
To support the Global Process Owner / delegates in executing accountability over Client LifeCycle Process through:
•    Be responsible to the Global Process Owner / delegates
•    Support Process Owner responsibilities at each stage of the RCSA, from new process and risk identification through to monitoring implemented controls, on a minimum of an annual basis or when a trigger event occurs (e.g. a change in control effectiveness)
•    Support ensuring all agreed elevated residual risk actions and treatment plans are completed timely and smoothly by all action owners, and logged into the Group OR management system
•    Understand Agile delivery impact on the process: Identify risks and dependencies, assess impact on critical processes and residual risk. 
•    Discuss, review and approve Change Risk Assessments (where required) and any process impact assessment ahead of change initiatives go-lives, including for “minor” change initiatives 
•    Contribute to the prioritisation process for process activities within the demand management process
•    Work with 2LoD as required to ensure changes in Standards are appropriately embedded into the process, as applicable.
•    Run Working Groups independently. This include preparing packs, facilitating the session and sending out meeting minutes.
•    Draft committee papers as required

Key Responsibilities

Strategy
•    To support the CIB Strategic Agenda and Scorecard by supporting the end to end execution of process rollouts and initiatives within Client Lifecycle portfolio including mitigating issues with existing processes and rolling out new processes as required.  
•    To support the development of an excellent change management toolset to support the BAU operators in their change, simplification & remediation agenda
•    Support Client Lifecycle Management Transformation (CLM-T) program as the Global Process Owner Support, as required.
•    Provide thought leadership on initiatives to improve and simplify processes and resolve high profile issues.
•    Deliver a globally consistent, end-to-end best-in-market process model maintaining high standards, controls, and levels of conduct & valued behaviours. Key areas to focus are:
•    Delivering a scalable fit for purpose, client-focused, best-in-class service delivery model, which delivers value-add, whilst adhering to good governance and control standards.
•    Be the SME in delivering best-in-class service capabilities supported with robust system applications across the multitude of strategic initiatives ongoing / to be announced in the Bank. Specific strategic initiatives to focus on are: 
•    Strategic Tech transformation
•    Straight Through Processing
•    Adopting Managed services, where relevant
•    Set up central utility services, where applicable
•    Support development of strategic initiatives and its assessments, as part of the comprehensive review of the front-to-end business processes.
Business
•    Support Global Client Lifecycle model to build synergy between the regions and countries, work closely with Regional Heads to share best practices and ensure uniform approach towards implementation of the Global Model and adherence to DOIs
•    Support senior management prioritisation  

Processes
•    Embed new processes into BAU after effectively engaging the network.
•    Support end to end updates and improvements for key processes based on data and information from multiple sources 
•    Apply depth of analytical understanding of a variety of Ways of Working such as Scrum, Kanban, Human Centred Design or Design Thinking, Dynamic Work Design, A3 problem solving and Agile Friendly Operating Models
•    Standby for the Global Process Lead to address any time bound queries/issues that arise during Eastern time zone.
People & Talent
•    Point of contact for resolution of regulatory activities
•    Provide support on initiatives to improve processes and resolve high profile issues
Risk Management and Governance
•    Support timely and effective delivery of reports on regulatory responses and audit management 
•    Work closely with Compliance, Legal & operational support teams to ensure deliverables are aligned with the latest requirements & regulations, and any exceptions are appropriately escalated, reported and managed 
•    Highlight risks to management and actively monitor them to reduce the likelihood of occurrence.  Ongoing control monitoring of the minimum control requirements set out in the policy and procedures to ensure that if a key control activity stops working, or operates outside its normal operating conditions, it will be quickly detected in the ordinary course of line management.

•    Be proactive and highlight the project risks in terms, of quality of delivery, schedule lag, resource constraints, etc on timely manner to the right forum.
•    Prepare submissions and present where required at QPRs/NFRCs for prioritisation of treatment, improvement actions and monitoring of risks.
•    Utilise metrics and the agreed service standards to drive decisions and improve operational service excellence.

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
•    Lead Banking Platform to achieve the outcomes set out in the Bank’s Conduct Principles 
Key stakeholders
•    Client Coverage Management Team, Client Coverage COO Management Team, Financial Markets COO Management Team, Global Credit Markets COO Management Team, Client Coverage Non-Financial Risk Committee, Business QPRs, related Non-Financial Risk Committees
•    Client Management team and CDD Execution Teams
•    Country and GBS Operations
•    CIB Network
•    Financial Crime Compliance
•    Group Operational Risk 
•    Conduct, Financial Crime & Compliance (CFCC) Regulatory Change teams
•    CFCC Advisory teams
•    Applicable 2LOD teams across Principle Risk Types
•    Enterprise Risk Management team
•    Head CCIB COO Conduct & Control
•    Group Business Operational Resilience leads
•    GIA and External auditors
Other Responsibilities
•    Embed Here for good and Group’s brand and values in Banking Platform 
•    Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)

Skills and Experience

•    Excellent presentation and excel skills
•    Able to take ownership of issues/tasks and apply Project Management best practices
•    Ability to create effective work relationships across business & borders
•    Ability to engage effectively with senior management, regulators and auditors, where required
•    Focused, organised, results-oriented and works independently to strict timeframes

Qualifications

Education
•    Degree or diploma qualified with relevant experience in multiple phases of the programme and change management, preferably with exposure to business project delivery roles
Training
•    Knowledge of SCB standard processes, project management, implementation and post implementation processes an advantage
•    Excellent presentation and excel skills
Language
•    English

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.