Job Summary

This role could be based in Hong Kong or Singapore. When you start the application process you will be presented with a drop-down menu showing all countries, please ensure that you only select a country where the role is based

• Corporate Real Estate & Services (CRES) aims to be one of the key enablers to support business particularly for Wealth and Retail Banking (WRB) to become the leading Cross-Border Affluent Bank and Wealth Manager, through strengthening our Affluent continuum, unlock network value via International Banking, accelerate Private Banking growth. 
• CRES will invest to expand our capabilities in streamlining and enhancing the execution of the branch network plan and, and strengthen our support functions in line with our growth aspirations.  
• This role will sit within CRES Branch Team, supporting Head, Portfolio Strategy & Planning, Branch in partnership with key business stakeholders, as well as our cross functional teams in CRES including Asset Management, Portfolio Strategy, Project, Experience, Design, PMO, Portfolio Planning, Data & Insights, Finance, Facility Management and Proptech team. The role is a key connector and be responsible for driving an ‘End-to-End’ branch strategy delivery across CRES and working closely with WRB. The role shall also focus on innovation, enablement, and enhancing delivery experiences whilst ensuring we are able to scale up and down in an efficient manner.

Key Responsibilities

Strategy

• Responsible for the development and accountable for the execution of the Branch Corporate Plan including the delivery of the CRES scorecard objectives and outcomes aligned to strategic goals for WRB by transforming branch portfolio as well as elevating our brand pivot to affluent and cross border.
• Responsible for effectively delivering the vision and strategy of branch transformation to ensure it is well understood by the Supply Partner Teams who help delivery everyday for our colleagues and clients as well as aligning priorities across a matrix organisation in country, region and group level.
• End-to-end orchestration over the delivery of our branch portfolio strategy, in deep partnership with cross functional teams in CRES and WRB; focusing on Speed to Value, enabling the Group to realise value from the Portfolio strategy sooner, with data-led and strong execution discipline.

Business

• Optimise and upgrade the Bank’s branch portfolio to deliver best-in-class physical space and client experience, keeping focused on cost to support targeted re-investment, and to continue to grow the priority business areas
• Partner with supply partner teams by facilitating cross-functional collaboration within CRES and aligning stakeholders, breaking siloes, de-conflicting and driving decisions at country, region and group level to ensure the branch strategy delivery continue to anticipate and adapt to evolving client needs efficiently and effectively.
• Support portfolio planning that is forward looking and aligned to WRB goal as well as support the development of corporate plan.
• Lead transformation delivery initiative within the portfolio, ensuring that the strategy delivery remains responsive to internal and external change (organisation restructuring, business model shifts / technology advancements, etc)

Processes

• Lead and oversee various Branch delivery related processes including but not limited to project, design, experience, technology, finance, data & insights, risk management are interlinked and connected to provide an end-to-end delivery model to ensure procedure, and standards are effectively implemented across CRES.
• Drive and deliver simplification or at times improve the ways of working whenever possible to improve output collectively with key CRES and WRB stakeholders.
• Lead and ensure monthly / quarterly reports & dashboards & insights are checked and correctly prepared with global consistency to support Line Manager to present to various stakeholders and to review materials to support discussions and decision making at respective forums.
• Lead and drive to identify and achieve branch delivery excellence and efficiency to be aligned with country, business, function strategy goals.
• Support Line Manager on value-driven prioritisation of projects and investments based on potential value to the business, impact to end-clients, contribution to the Corporate Plan and business transformation initiatives.
• Support Line Manager to develop and implement of a range of metrics, to assess portfolio strategy performance and including consideration of operational efficiencies.  

People & Talent

• Lead, inspire and motivate colleagues in the team and wider Property Function, ensuring the delivery of the collective agenda.
• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
• Lead through influence with peer and partner teams to drive required outcomes, including setting and prioritising execution activity in internal Property and Supply Partner teams
• Promote risk awareness and compliance culture. Lead through example and build the appropriate Conduct culture and values.
• Strengthen the performance culture and reinforcement of accountabilities.
• Feed into the review of team structure and capacity plans.
• Provide strategic thought leadership, coaching, recognition and motivation through positive reinforcements and frequent feedback sessions.

Risk Management

• Responsible for the risk management of the strategy delivery end-to-end (close partnership to achieve effective governance and risk management for delivery)
• Improve risk mitigation capability, to understand their needs and challenges, enabling earlier anticipation of execution risk or scope risk.
• Identify and report key risks and ensure where outside of risk appetite, that these are escalated to the appropriate body for risk acceptance.

Governance

• Adhere to the Bank and CRES’ governance frameworks including QPR

• Responsible to ensure Supply Partner governance standards are met and performance of supply partners is meeting agreed service level standards in view of branch delivery

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)

Key stakeholders

• Accountable for developing strong partnerships, proactive discovery of upcoming projects that impact the Country spend, while creating value by influencing stakeholders to make decisions when considering the wider business.
• Key stakeholder interactions including WRB Head of Distribution (Country and Group)
• CRES Leadership Team.

Other Responsibilities

• Embed Here for good and Group’s brand and values in CRES; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures;

Role Specific Technical Competencies

• Influencing Through Expertise
• Effective Communications
• Business Intelligence and Analytics
• Budget Management
• Risk Management
• Supply Partner Management
• Design and Project Management
• Lease and Asset Management
• Facilities Management

Qualifications

• Corporate Real Estate Senior position 10+years with strong background on retail planning, design and delivery. Preferably a bachelor’s degree in Real Estate, engineering or other business-related discipline preferred. 
• Previous experience leading planning and delivery of retail projects in a matrix organisation.
• Bank training i.e. mandatory and developmental – role specific, and regulatory/compliance bank wide and role specific
• CoreNet (optional), RICS (optional)
• English (Must); other languages is a plus

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

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Visit our careers website www.sc.com/careers