The Information & Cyber Security (ICS) Client & Third Party Security (CTPS) team delivers a range of threat-led awareness initiatives for our diverse portfolio of clients and external partners. As an Associate Director within CTPS’ Client Threat Intelligence & Engagement Programme, you will play a key role in the delivery of the Bank’s global client ICS awareness portfolio , responsible for developing and delivering threat-led client presentations that help retail and corporate clients understand and protect themselves against evolving cyber threats.

This role will help build an industry-leading capability designed to influence client security behaviours and reinforce the Bank’s position as a trusted and secure financial partner.

The ideal candidate will bring a strong technical understanding of cyber security combined with excellent communication and storytelling skills. They will be comfortable translating complex technical threats into clear, engaging narratives tailored to a range of audiences. Experience in behavioural change, marketing or design will be highly valued, as the role involves developing creative, high-impact materials and presentations that drive meaningful awareness and action amongst our clients.

This is a unique opportunity for a motivated and collaborative individual to work at the intersection of cyber security, client engagement and strategic communication, helping shape how Standard Chartered protects and empowers its global client base.

Key Responsibilities

• Create engaging and actionable intelligence-led client  awareness initiatives (including presentation materials and newsletters)
• Maintain and refresh the existing client awareness product suite, including content hosted on our newly launched Cyber Fraud Hub (available for all clients on our public sc.com website)
• Support the Director, Client Threat Intelligence & Engagement to identify new and innovative awareness initiatives
• Liaise with customer facing business areas to ensure ICS awareness messaging is integrated into client and third-party touchpoints and communications
• Work closely with key stakeholders across ICS as well as with business and governance teams to develop creative assets, including Corporate Affairs, Brand & Marketing (CABM) for external website development
• Establish a ‘drumbeat’ promotion of initiatives and outcomes on Bank media channels, including curated content centered on client experiences of cyber security incident detection and prevention
• Write compelling stories to bring ICS threats to life in an engaging and meaningful way, guided by adult learning principles and frameworks
• Deliver in line with established end-to-end processes, established as part of the Technology & Operations (T&O) Process Universe
• Develop new processes as programmes mature and new initiatives are developed
• Conduct an annual review and refresh of existing processes to ensure they remain up to date and adhered to
• Capture and report on qualitative and quantitative delivery effectiveness, including generation of key insights that enable the team to continuously mature
• Deliver materials in line with all applicable regulatory, audit and control requirements, alongside the Bank’s existing governance frameworks, without compromising on business / audience requirements or creative quality
• Fulfil relevant regulatory requests for information within the stipulated time
• Track and manage the deployment and delivery of awareness initiatives, identifying blockers and impediments to enable early intervention and to meet targets on time and within budget

Skills and Experience

• Minimum 2 years’ experience working in Information & Cyber Security (a broad range of technical roles / competencies can be considered, providing other qualification and skillset criteria can also be met)
• Relevant working experience in managing end-to-end creative campaign delivery including developing and delivering awareness or behaviour change programmes is preferred
• Experience in leading the development of internal and/or external communications, marketing, cross-cultural communications, training initiatives
• Experience working in a highly regulated, multi-national organisation where good operational governance is preferred
• Impeccable communications skills with the ability to translate specialist language into simple-to-understand message for non-technical audiences
• Strong stakeholder and project management skills
• Knowledge of information technology and/or cyber security
• Competent and comfortable with a very dynamic and demanding environment
• English (fluent) is essential

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.