Job Summary

The SRE Manager is ultimately responsible for system reliability, developer productivity and reducing time to market by striving to reduce technical debt of the services our team supports. We are seeking experienced SRE practitioners who are passionate about system reliability to influence and drive the strategic SRE mission. 

Key Responsibilities

• Enhance application and infrastructure resiliency of service through self-healing and automated failovers - target a 99.9% up-time to customers. 
• Oversee the planned / unplanned disruption of production infrastructure to ensure accountability for building resilient, always-on systems. 
• Build resilience into the application so underlying system failures are handled gracefully and do not impact end users. Influence design/development teams to always be thinking of the rainy-day scenarios. 
• Identify opportunities to eliminate all manual and repeatable activities (toil) via tooling and automation. 
• Reduce the number of repeat incidents by permanently fixing the underlying root cause of issues. 
• Develop automated predictive analysis of future capacity needs and drive the proactive upgrade of service capacity well in advance. 
• Take responsibility for meeting SLA / XLA expectations around the operability and reliability of our critical user service journeys, where our customers expect a 24x7 digital service offering. Examples of “always on” techniques to be used include caching, circuit breakers, dark and canary releases, store and service patterns and alternate user experience flows. 
• Drive conversation around development velocity using SLIs / SLOs data to ensure development velocity vs. service reliability is optimized in partnership with Product Teams. 
• Iteratively review SLI / SLO / Error Budget policy to ensure the quantitative indicators of customer experience are accurate. 
• Where an increased focus on reliability is required influence senior stakeholders to ensure resourcing / effort is made available. 

Skills and Experience

• RedHat certifications preferred.
• Relevant degree in Computer Science / Technology and evidence of continuous professional development in an IT role.
• More than 8 years of overall IT experience in application development, production support, DevOp.

Experience in several of the following is expected:

• Infrastructure-as-code: Ansible, Puppet, Chef, Terraform.
• Container orchestration: OpenShift, Kubernetes.
• Batch management: Control M, Autosys.
• Monitoring: ITRS, Grafana, ELK, Prometheus.
• Microservices: Kong, Istio, Jersey.
• DB: Redis, Cassandra, Hazelcast, Postgres.
• DevOps: Azure DevOps, Jenkins, GIT, Maven, Docker, Rundeck.
• Messaging: Kafka, Active MQ, iMFT, FileID.
• Programming: Python, Perl, Power shell, Bash, Java / J2EE, Angular JS, Spring & Microservices.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers