Job Summary

Director – Projects and Process Improvements will be responsible to drive various projects,  process improvements /  transformation projects for T&O Risk & Governance. This role will take lead to drive planning, stakeholder alignment, execution, and implementation of initiatives, including process re-engineering, driving efficiencies through methods like A3 etc.

Key Responsibilities

• Drive transformational change across T&O Risk & Governance through process optimisation and strategic innovation.
• Play a critical role in process mining, identifying opportunities for efficiencies and drive implementation of initiatives.
• Lead end-to-end process redesign initiatives across TO Risk & Governance, delivering measurable improvements in efficiency, accuracy, or cycle times.
• Architect scalable operating models that support business growth while reducing complexity & operational risk.
• Champion automation & digital transformation leveraging AI/ML, and intelligent workflow solutions.
• Drive standardisation & harmonisation of processes across regions & business units.
• Deploy Lean Six Sigma methodologies / A3 methodologies to eliminate waste, reduce variation, & optimise resource utilization.
• Develop training programs to upskill Risk & Governance Teams on process improvement methodologies.
• Create centre of excellence for process optimization, automation, and quality management.
• Build continuous improvement culture through kaizen events, process mining, & root cause analysis.

Skills and Experience

• MBA, Master's in Finance, or equivalent advanced degree.
• 12-15+ years in finance operations, with 5+ years leading operational excellence or transformation programs.
• Proven track record delivering large-scale process transformation in banking or financial services.
• Deep domain expertise across multiple functions.
• Hands-on experience with process improvement methodologies (Lean, Six Sigma, Kaizen, Value Stream Mapping, A3).
• Demonstrated success implementing automation solutions (RPA, workflow tools, AI-enabled platforms).
• Strong understanding of regulatory environment and compliance requirements in banking.
• Good analytical skill and basic understanding of banking products/processes.
• Lean Six Sigma Black Belt certification required; Master Black Belt preferred
• Exceptional change management skills with ability to influence without authority.
• Strategic thinker with strong business acumen and commercial orientation.
• Strong communication skill and ability to interact with varying levels throughout the organization and stakeholders.
• Proven ability to build consensus and drive results in matrixed, global organizations.
• Results-driven leader with high standards, attention to detail, and execution excellence.
• Cultural sensitivity and experience managing diverse, geographically dispersed teams.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.