Job Summary

As part of the role, you will produce relevant documentation including to-be knowledge article repository, content templates and knowledge management process flows. The person will hold Admin role for the system, supporting stakeholders and team members with technical advice and performing tasks reserved for Admin only. The role holder will work on enhancing of the system, using their knowledge to create IT stories for implementation of changes. The chosen candidate will participate in the design and implementation workshops with key stakeholders and will be also supporting multiple project from KM perspective.

Key Responsibilities

• Work with a diverse range of HR and business stakeholders to build and maintain long term stakeholder relationships. 
• Understand and balance operational excellence, cost efficiency, risk management and employee experience into the HR Knowledge Management. 
• Develop proposals and solutions which drive ongoing improvements to the knowledge articles and enable it to become engaging, useful and accurate to enable self-service by all employees and line managers. 
• Keep abreast of external practices and maintains own external network; brings the outside into the Group and understands how to apply external practices into the Group successfully.
• Manage conflicts in stakeholder expectations, cost constraints, employee experience and HR good practice in solution design across multiple workstream.
• Understand risks, business imperatives and business context when facilitating decision making impacted by the HR Knowledge Management, create solution options, make recommendation.
• Present clear options and recommendations, facilitate decision making and enable clear understanding in key stakeholders of risks, outcomes and trade-off.
• Drive continuous improvement and operational efficiency of processes to optimise and increase scalability, adoption, employee experience; identify & track efficiency measures, and reduce risk. 
• Develop and implement solutions for the portal which are aligned to or flow from the functional and business strategic and operational requirements.
• Ensure all HR Knowledge Management services deliver effective management of operational risks in compliance with applicable internal policies, external laws and regulations at a global level. 
• Act to minimise operational loss and audit failures and take proactive measures to respond to matters arising, identify and manage forward looking risks. 

Skills and Experience

• Bachelor's degree or Master's degree in linguistics or English (preferred).
• English language proficiency is a must.
• Strong writing skills and attention to details.
• Ability to participate within a multi-disciplinary team and be a strong team player.
• A self-starter, able to take initiation, to navigate within the approved parameters to work out a sensible and practical recommendation or decision.
• Strong interpersonal skills.
• Advanced organisational, prioritisation, and time management skills.
• Knowledge of ServiceNow would be an advantage.

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.