Job Summary

As an Observability Engineer at Standard Chartered Bank, you'll have an exciting opportunity to help make the inner workings of our market's infrastructure and services clear and accessible to everyone involved! Your role will be all about troubleshooting, performance analysis, capacity planning, and reporting. Imagine developing platforms and tools that empower developers and operators to easily track down performance issues and connect application performance with our business goals. You'll be at the forefront of standardizing and promoting observability tools across our Infrastructure department, collaborating with teams in Platform, Database, Reliability, Cloud Operations, and even our developer teams. It's a chance to make a real impact!

Key responsibilities

• Participate in solution architecture / design consulting, platform management, and capacity planning activities
• Create sustainable solutions and services through automation and service uplifts within monitoring and observability disciplines
• Daily tasks include providing Level 2 / Level 3 support to delivered solutions. This means solving incidents and problems and applying changes according to the bank’s defined processes
• The ability to interpret the Group’s technical and security (ICS) control requirements and information to identify potential risks and key issues based on this information and put in place appropriate controls and measures to mitigate or minimize risk to the central monitoring & observability platform delivery.
• Awareness and understanding of the eSDLC framework, in which the TTO software delivery operates, and the requirements and expectations relevant to the role. 
  
• Responsible for adhering to the effectiveness of the central monitoring and observability platform deliver governance, based on oversight and controls of the eSDLC framework.
  
• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
  
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Requirements

• 2+ years experience working in Monitoring / Observability / SRE / DevOps / Performance.
• Experience working on Grafana, Prometheus, Kubernetes, Kibana.
• Experience working with cloud infrastructures, particularly Kubernetes and AWS.
• In-depth experience designing at-scale monitoring and logging for corporate infrastructure services.
• Expert-level experience in monitoring and logging technologies, both open source
• Experience Prometheus, Grafana and ELK

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.