Key Responsibilities

• Maintain inventory of SLAs (Service Review Meetings) and DOIs (Desk Operating Instructions) for outsourced activities
• Review DOIs / SLAs on an annual basis and ensure content is captured accurately. Work with the service provider to document all outsourced activities.
• Schedule service review meetings, write minutes of meeting which are circulated to all stakeholders in the SCB AG Cash Operations team and the service providers in India and China.
• Maintain action plans resulting from Service Review meetings and track these against target closure date with feedback to the Management of the Service provider and SCB AG Cash Operations team.
• Support the execution of control tests on outsourced activities.
• Collect and maintain monthly MIS on outsourced activities – volumes, headcount, attrition etc.
• Drive / participate in projects or initiatives actively which relate to outsourcing governance
• Outsourcing governance relates to technology service applications and system user access and outsourced processing activities related to Transaction Banking Cash.
• Ensure risk events are discussed with the service providers and effectively mitigated
• Validate operational losses / near miss risk events
• Support the Country and Regional Head of Business Risk Management_ EA Cash in managing action items resulting from internal and external Audit or from Risk Forums and Committees (mainly related to outsourced processes).

Qualifications

• General knowledge on systems – logging of risk events, running reports, data analysis
• Very good communication skills – to document outsourced activities in a Service Level Agreement, summarize service level agreements  and to summarize meeting minutes.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off  volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.