Key Responsibilities

• Performing checking activities across the Client Management processes and ensuring that client onboarding activities such as timely completion of Client Due Diligence (CDD), Credit documentation, arrange processing of various channels and related products and services setup requests are performed on a timely basis and first time right
• Work closely with the makers to improve overall quality of cases
• Delivering excellent service against agreed service standards, delivery standards, and minimal error rates as appropriate
• Providing insight and suggestions to improving processes, identifying opportunities to streamline and automate
• Perform checks, where Germany is either the Primary Booking Location or added as a Booking Location to an existing Primary KYC Record in the SCB Network for both new onboarding and periodic reviews. Checker to ensure the KYC Record adheres to Germany Local Regulatory Requirements by following the policies, procedures, and country regulatory guidelines before KYC Approval.
• Escalate or enforce compliance requirements, and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations
• Ensure documentation is scanned, uploaded and tagged as per global documentation standards
• Ensure handover of physical documentation for archival as per local requirements
• Troubleshoot difficult cases with the relevant stakeholders.  Proactively identify potential issues/ concerns and escalate to management for attention/ support.

Skills and Experience

• KYC Knowledge (Germany KYC knowledge).
• Meticulous and with a good eye for detail
• Strong drive to deliver
• A team player with good interpersonal skills
• Ability to work independently and able to cope with pressures from tight deadlines
• Good writing and presenting skills in English and German (preferred)

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.