Job Summary

Join us as a Client Due Diligence Manager and be part of our first line of defence. You’ll tackle financial crime risks to keep our business safe. From understanding our clients’ expected banking activities to combating fraudulent ones, the work you do will be complex and interesting.

You’ll be trusted to take on challenging projects that stretch your skills, locally and globally. And you’ll experience the opportunities and rewards that come with protecting an international bank with a long history of helping people prosper. Our Client Due Diligence (CDD) team sits within our global Technology and Operations team. 

Key Responsibilities

• Acting as a leader to the KYC Operations team, including recruiting, developing, and retaining a highly skilled and engaged workforce
• Provide effective orientation /guidance to new joiners on the bank’s policies/procedures/processes to ensure their successful assimilation into the team and the bank
• Develop and implement a personal learning plan with team manager, to attain necessary competencies
• Successfully complete milestones as laid out in implemented personal learning plan
• Lead ad hoc projects and KYC initiatives as directed by the people leader
• Completing client KYC files ensuring accurate and right level of due diligence and timely completion of CDD profiles 
• Own and drive execution of processes, working closely with stakeholders and the value chain to deliver excellent client service, getting clients to the point of ready-to-transact as quickly as possible, across both simple and complex cases.
• Ensure delivery against agreed Service Level Agreements and Key Performance Indicators
• Ensure alignment between CCIB business and Client Management with regular engagement regarding business priorities, issues, and address any gapsActing as a service partner, working together with CCMs, RMs, Product Sales, Operations and other key internal stakeholders to solve client issues and identify opportunities to improve overall service for the clients
• Engage clients throughout process, ensuring seamless delivery and client experience
• Acting as a leader to the KYC Operations team, including recruiting, developing, and retaining a highly skilled and engaged workforce; manage Team’s workload and ad hoc requests
• Identifying and resolving recurring performance problems and improvement opportunities
• Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes

Skills and Experience

• 8 years of relevant experience within the financial services industry
• Strong ability to positively influence stakeholders across value chain to both orchestrate and execute on processes and deliver exceptional client service and experience
• Comfortable working with global virtual teams and effectively managing a small local team to deliver on business objectives
• Problem-solver who proactively seeks solutions and finds ways to progress despite obstacles
• Strong drive to deliver
• Ability to positively engage and build rapport with clients
• Ability to work independently without direct supervision and able to cope with pressures from tight deadlines
• A team player with good interpersonal skills
• Strong writing and presenting skills in English
• Risk & AML certified as stipulated by Bank policy (role based)
• Availability to work within a shift model (08:00-22:00) to cover US time zone

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.