Job Summary

Migration Project Manager executes Right Shoring projects following Right Shoring framework and methodology ensuring there is a seamless migration to the right location, with the right skills & capabilities, to improve cost & process efficiency with high level of satisfaction from key stakeholders. 

The role holder will also have an opportunity for engaging in the projects outside Right-shoring, leveraging Project Management skills across wider set of Standard Chartered initiatives. In that capacity the person responsible for leading a project, ensuring that the assigned project is successfully delivered on time, within agreed scope and budget according to the Group Change Delivery Standards and Build & Maintain model.
 

Key Responsibilities

• Deal with multiple stakeholders – Country Heads, Finance, etc to build a Right Shoring pipeline and influence both country and group stakeholders to drive the overall right-shoring agenda.
• Acknowledgement from key stakeholders that the Right Shoring Enablement team you are a member of made it easy to do business with Global Business Service.
• Act as Good Voice of Business Partner / Workforce results.
• End to End ownership of Right Shoring projects. 
• Measures outcomes on Change initiatives/ program post-implementation to evaluate benefits realisation.
• Reviews new business requirements and provides solutions where required.
• Manages the project / change using the Group’s Change Delivery Standards in alignment with Build & Maintain approach and successfully delivers the scope with a disciplined approach to change control and agreed timelines.
• Understands the delivery risks and business context behind the specific change delivery.
• Presents clear options and recommendations for the project action plans and risk mitigation options.
• Works with sending and receiving side leaders to review the opportunity, assesses decouplability, design solutions and manages the migration.
• Drives project meetings to monitor project progress. Ensures comprehensive documentation during project lifecycle - Toll gate documents, legal documents, etc.
• Works closely with various functional teams i.e., Talent Acquisition, training, Operations, Property, Finance, etc for project execution.
• Has a good understanding of Banking Products across all geographies. 
• Understands the project lifecycle and ensures all stages of the lifecycle are managed accordingly.
• Works with the Product Owner, Hive Lead and Business Owners to identify high-level customer requirements.
• Communicates regularly to Program/ Project manager about project risks, issues, cost, impact on benefits, and scope changes.
• Ensures scope, approach, solution design, timelines, and all other key aspects of the workstream/project are documented.

Qualifications

• Project/Program Manager with min.5 years of work experience across Banking BPO functions with previous experience of leading multiple complex Transition / Right Shoring initiatives.
• Candidate should have min. 1 year experience in leading small to medium scale Right Shoring / Transitions projects within Banking and Financial Services organization for processes and functions.
• Candidate should be willing to work on specialized projects across Countries/Regions, which may require working in different shifts as per the region.
• Ability to work with multi-function team(s) and managing relationships with stakeholders and vendors across geographies. 
• Good understanding of Right Shoring methodology, Six Sigma/Lean Tools, and Contractual framework RFI, RFP, SOW, SLA, etc.
• Support Right Shoring/Global Enablement Services Lead to prepare Monthly Reviews, alongside good presentation, communication and influencing skills since the role requires leading governance and change management with senior leaders across the organization.
• Focus on execution and ability to manage through ambiguity and drive performance and change.
• Should have good understanding of business metrics and performance management. Specific to forecasting and capacity planning, pay for performance, productivity, etc.
• Ability to think strategically and logically structure and process large amounts of data into meaningful and actionable recommendations.
• Strong analytics and ability to proactively identify opportunities and drive results.
• Should have a good understanding of technology infrastructure and set up requirements i.e connectivity, bandwidth, Business Requirement Document, production environment, etc. 
• Develop and maintain end to end process maps, Department Operating Instructions, system architecture and taxonomies.
• Work closely with Global Process Leads to finalise and implement future state processes.
• The incumbent will also be expected to participate in appropriate squads alongside their relevant Global Process Lead to help drive transformational change across multiple Business Units.
   

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.