Key Responsibilities

• Primary responsibility for ensuring accurate and right level of due diligence and timely completion of New to Bank CDD profiles, identification of required documentation, sourcing of underlying documents, and maintenance of Client Central
• Act as a service partner, work together with RMs, Product Sales, Operations and other key internal stakeholders to solve client channel issues and identify opportunities to improve overall service for the clients
• Deliver excellent service against agreed service standards, delivery standards, and minimal error rates as appropriate
• Perform clients’ profiles ensuring that CDD and Regulatory Onboarding (e.g. FATCA, CRS) output (for both new onboarding and periodic reviews of existing customers) from Client Delivery Makers and Specialists (as required) adhere to policies, procedures, and country regulatory guidelines
• Escalate or enforce compliance requirements, and follow any other relevant internal controls and procedures as they relate to process, products, policies, and regulations
• Troubleshoot difficult cases with the relevant stakeholders. Proactively identify potential issues/ concerns and escalate to management for attention/ support.
• Perform clients’ profile as Right First time to ensure that Onboarding and Account Opening process is as effective as possible

Skills and Experience

• 2 years of relevant experience in KYC, AML role
• ACAMS/ other prominent certification in AML/KYC (an advantage)
• Experience in banking operations, preferably in the client account opening and pre-requirements process
• Demonstrated ability to work in a fast-moving, demanding environment whilst maintaining high quality output, good analytical skills, risk-based approach and excellent attention to detail. Strong organisational and prioritising skills are essential
• Proficient communication in English (articulation and writing)
• Availability to work within a shift model (08:00-22:00) to cover US time zone

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.