Job Summary

•    To manage the conduct of appropriate investigations in order to minimise financial losses, reputational and regulatory risks, operational risk events involving criminal conduct, dishonesty or deliberate breaches of policies or regulations.
•    To help and promote, lead and manage, throughout the Business, the culture and practice of Group Investigations risk management within the letter and spirit of relevant Laws and Regulations and all Group standards relating to Compliance.
•    Investigation capabilities. Conduct and assist as directed investigations within ASEAN, other than those undertaken by group team. Ensure the investigations are in line with the Group standards for investigations in the country / ASEAN including escalation, case management, data capture, evidence management, electronic evidence review, reporting, interviewing and attending before internal disciplinary panels as required.
•    Sound stakeholder management to ensure appropriate senior management are kept informed of relevant investigative developments.
•    As directed, oversee and as required investigate data leakage cases.
•    Support eDiscovery and Data Advisory (“eDDA”) requests as required, including ensuring trained resources in ASEAN are available to support eDDA as directed.
•    Support GI management in conducting further inquiries and as necessary investigations of cases as directed as part of the GI proactive investigative developments.
•    As directed, source, assess and escalate relevant intelligence relating to potential risks to the Bank and progress intelligence gathering and inter-regional/Group GI cooperation and intelligence sharing as required.
•    Support Regulatory & Government Investigations as required, including assisting in data source identification and extraction.

•    Support data analytics development and dissemination as required, including ensuring relevant management information is provided to stakeholders.
•    Sound relationship management of other investigative units within the bank to ensure the effective and efficient use of investigative resources.
•    Sound relationship management with law enforcement. Attending court cases where required. Coordination of business to provide a response to local production orders, court orders, request for information from regulators or law enforcement agencies.
•    Monitor developments in financial crime and misconduct including internal trends and ensure regional team is aware of the same.
•    As directed, assist in the co-ordination with Group Internal Audit, Business and Operational Risk regarding investigation related findings to ensure adequate oversight and tracking of remediation.
•    Co-ordination with Country Compliance to ensure adequate oversight and tracking of remediation of investigations related regulatory findings.
•    Maintain relationships with relevant vendors in ASEAN so that external specialist support is available when required.
•    As directed, provide investigation related information to appropriate Country / Regional Committees and attend as required.
•    As required, and in consultation with Country FCC and/or Compliance, manage Anti-Bribery investigations in country.
•    As required assist in responding to a search warrant, subpoena or documentary production order relating to an employee being served on the Bank.

Key Responsibilities

Strategy
•    Responsibility for leading and managing investigations for the Bank in SCB and GBS Malaysia and within ASEAN region as required, including responsibility for operational risk management and investigation delivery.
•    Ensuring effective investigation strategies to manage legal and regulatory issues that may have a significant impact in SCB and GBS Malaysia and regionally and keeping abreast of changes within the Group and region.
•    Provide input and oversight of the development of end-to-end scalable infrastructure and processes to execute Investigation processes. This includes establishing and maintaining training, advice and support, to assure the process policies and standards are effectively implemented across SCB and GBS Malaysia and regionally.
•    Utilise external and internal networks to build strong liaison across the Group.
Business
•    Provide reports and other Management Information in agreed and standardised format
•    Coordinate identification of themes, trends and lessons learnt from investigations in SCB and GBS Malaysia and regionally to support the continuous improvement of the Bank’s conduct and control environment.

Processes
•    Conduct and manage investigations against the Bank and/or with employees that have potential material impact on the Bank from either a reputational, regulatory, financial or litigation perspective (or any combination of the same)
•    As required, investigate data leakage cases escalated and assist in promoting awareness of the importance of confidentiality of bank information. Support management and promote Speaking Up in country with assistance from Regional Group Investigations team.
•    Adopt a flexible approach in supporting other areas within the Group Investigations structure (and in seeking inbound support when necessary) to promote effective and efficient allocation of investigative resources. 
People & Talent
•    Establish, develop and maintain close collaboration with key internal functional stakeholders including Legal, CFCC, ER and HR, to fully embed the Group Investigations framework including the formalisation of policies, procedures, processes and controls.
•    Adopt a flexible approach in supporting other areas within the Group Investigations structure (and in seeking inbound support when necessary) to promote effective and efficient allocation of investigative resources
Risk Management
•    Maintain close interaction with those Risk Owners to whom responsibility is delegated to ensure resolution of system and control improvements identified through the Group Investigations process.
•    Ensure regional senior management are fully informed of all key risks and issues in area of responsibility and reported in line with Bank’s operational risk process.
•    Through relevant Operational Risk Committees and formal assignment of responsibility, establish and maintain an appropriate framework and procedures for identifying, monitoring, measuring, assessing, reporting and managing embedded end-to-end process risks related to Investigations.

Governance
•    Reinforce an effective and exemplary risk and control culture and further strengthen the control environment.
•    Act to minimise operational loss and audit failures and take proactive measures to respond to matters arising.
Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct.
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Achieve the outcomes set out in the Bank’s Conduct Principles.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
•    Business and function heads (in SCB and GBS Malaysia, ASEAN and/or Group)
•    HR / ER
•    CFCC
•    Legal 
•    GIAI
Other Responsibilities
•    Embed Here for good and Group’s brand and values in SCB Malaysia and ASEAN region.
•    Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Motivations
•    Motivated by delivering high-quality operational outcomes while ensuring compliance with regulatory requirements and internal policies. 
•    Energised by identifying opportunities for process improvement, driving operational efficiency, and enhancing customer and stakeholder experiences. 
•    Thrives in a fast-paced, results-oriented environment that requires problem-solving, critical thinking, and effective decision-making. 
•    Driven by collaborating with cross-functional teams to achieve shared business objectives and deliver sustainable business outcomes. 
•    Demonstrates resilience and adaptability when managing complex operational challenges, changing priorities, and continuous business transformation. 
•    Motivated by developing people, fostering a culture of accountability and continuous improvement, and supporting team success through coaching and leadership.

Skills and Experience

Must-have Skills
•    Interviewing
•    Investigation
•    Document Review
Other Skills
•    Evidence Handling
•    Legal and Law
•    Evidence Collection
•    eDiscovery

Qualifications

Key Experiences
•    6+ years substantive background in enforcement actions, investigations or prosecutorial and regulatory agency environment, with local expertise within Malaysia.
•    Investigative skill
•    Reporting skill
•    Communication skill
•    English language and writing skills
•    MS Office skill
•    Evidence handling skill
•    Investigative intellect. An inquisitive approach to practices, procedures and specific transactions. Personal authority and integrity. Independence, creativity, resourcefulness and resilience.
•    Sound judgment. Excellent collaborative and team playing skills. Diplomacy, empathy and a ‘can-do attitude’. Politeness, sensitivity and the ability to gently, but professionally stand your ground when needed.
•    Ownership. Must possess ability to assess risk, strong leadership qualities, excellent interpersonal skills and multi cultural awareness and sensitivity.
Certifications / Qualifications
•    CFE or like accreditation will be advantageous.
Languages
•    English

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.