職位摘要

•    提供優質服務並協助向在分行交易的客戶提供追加銷售和交叉銷售金融產品/服務。

職責

策略
•    提供優質服務並協助向在分行交易的客戶提供追加銷售和交叉銷售金融產品/服務。

業務
•    透過臨櫃交易的客戶，主動發現客戶的理財需求、並轉介給理財人員以協助開拓業務。
•    確保始終向客戶提供最高標準的服務。
•    與現有和新客戶保持良好的關係。
•    支援BOSM為客戶提供高品質的服務，並識別銷售機會以最大限度地擴展新業務。

流程
•    辦理存款/提款交易，並在櫃檯提供其他銀行服務（須具備相關證照）。
•    處理帳戶開戶請求，並確保符合 KYC（了解您的客戶）及 CDD（客戶盡職調查） 政策（須具備相關證照）。
•    確認所負責之現金與系統現金帳務餘額達到收支平衡，所有客戶交易項目都需準確且立即登入系統。
•    過帳所有總帳分錄並確保分公司的帳簿、帳務平衡。
•    更新客戶資料至電腦系統以及協助分行內銀行資料之歸檔。
•    依據BOSM指示協助完成客戶需求。

風險管理
•    遵守所有適用的反洗錢預防程序，特別是向單位反洗錢官員和直線主管報告任何可疑活動。

公司治理
•    負責評估集團在業務中實現有效治理、監督和控制的安排的有效性，並在必要時監督這些領域的變化；了解並瞭解集團營運所在的監管框架以及與該職位相關的監管要求和期望。
•    將遇到的任何問題以及建議的解決方案提請分行營運和服務經理注意。

法規與業務操守

•    展現模範行為並遵守集團的價值和行為準則。
•    承擔個人責任，在渣打銀行內貫徹最高的道德標準，包括監管和商業行為。這包括理解並確保從字面和精神上遵守所有適用的法律、法規、準則和集團行為準則。
•    有效且協作地識別、升級、減輕和解決風險、行為和合規問題。

內部聯絡人                    
•    所有分行銷售及服務人員
•    所有一線業務利害關係人
•    所有 WRB 部門利害關係人（策略部門營運和系統等），以及
•    其他支援職能（IT/審計/財務/人力資源等）

外部聯絡人                    
•    WRB 客戶

Qualifications
•    教育     無特定要求。
•    訓練     無特定要求。
•    證照     信託業務專業測驗合格證明書
•    會員資格    無特定要求。
•    認證    無特定要求。
•    語言     能流利地用國語閱讀、書寫、聆聽和說話

Role Specific Technical Competencies
•    反洗錢政策和程序 
•    客戶互動
•    了解客戶需求
•    客戶支援政策、標準和程序

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.